Customer Service

    Shipping & Delivery
    We offer both Hong Kong local and international shipping. Order will be sent by Hongkong Post. Shipping costs are charged depending on the weight of your order, calculated automatically at the checkout page when both the destination and delivery service are selected.

    For Hong Kong Delivery: Your order will be sent by Local CourierPost. Please allow 1 to 3 business days for processing prior to shipping.
    For Internation Delivery: We offer delivery to 48 countries worldwide. Below is a handy list of countries that qualify our internation shipping.

    Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China (including Macau), Croatia, Cuba, Czech Republic, Egypt, Estonia, Fiji, France, Germany, Greece, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Korea, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovenia, South Afraica, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Vietnam, United Kingdom, and United States. If you don't see your country, please email us for enquiry.

    We have 2 international shipping options for you to choose from.

      Registered Air Mail SpeedPost
    Asia Pacific 1-15 business days       1-7 business days      
       Europe 6-16 business days 1-5 business days
       North America      6-17 business days 2-8 business days
       Latin America 7-16 business days 2-8 business days
       Africa 8-10 business days 2-4 business days

    *Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.

    Duties and taxes are determined by the customs within the destination country. Any applicable customs or import duties will be assessed upon delivery based on the value of the order, to be paid by the recipient of the shipment. Customs policies vary by country. You may want to contact your local customs office for further information.
    Privacy & Security
    We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more details, please refer to our Terms Privacy page.
    Returns & Replacements
    If the product do not correspond with how it was presented on our website, you have the right to enter a claim. Please contact us within 14 days of having received the goods. We will first try to see if it is possible to remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product.

    Return products must be unused, with all the original tag intact. Returns received in customer damaged/ worn condition and any items marked as final sale are non-refunable and non-exchangable.
    We simply ask that you review your order and delivery method carefully before submission, as it cannot be modified once submitted. We will send you an order confirmation email once we received the order.
    Payment, Pricing & Promotions
    We currently accept payments through PayPal only, For more details on payment methods, please visit Our price is based in US Dollars (USD), and payment transactions will be made in your preferred choice of currency via PayPal.
    Viewing Orders
    If you checkout as our registered customer, you will be able to view your orders, access your order history and compile a Wish List after logging in your account. 
    Updating Account Information
    You can update your account and contact information when you login your account.
    ased in US Dollars